auronplay Privacy Policy

1. Personal Data We Collect

auronplay collects the following categories of personal data from players and website visitors:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine passport number, SSS/GSIS number, PhilHealth ID number, or Driver's License number).
• Contact Data: Philippine mobile number (e.g., a Globe or Smart registered number), email address, and residential address.
• Financial Data: Payment method details sufficient to process deposits and withdrawals, including e-wallet account identifiers (GCash, Maya), bank account names and numbers (BPI, BDO, UnionBank), and transaction history.
• Account Data: Username, account registration date, login history, session durations, game activity, betting history, and bonus usage.
• Technical Data: IP address, browser type and version, device type and operating system, time zone, referring URLs, and cookies and similar tracking identifiers.
• Communication Data: Records of communications with our support team, including live chat transcripts, support ticket content, and email correspondence.
• Verification Data: Copies of identity documents, selfies with ID (for enhanced KYC), and proof of address documents submitted during the verification process.

2. How We Collect Your Data

auronplay collects personal data through the following channels:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, claiming bonuses, or contacting our support team.
• Automated Collection: Technical data collected automatically when you visit auronplay.app, including via cookies, server logs, and browser/device fingerprinting technology.
• Third-Party Sources: Identity verification and anti-fraud data from regulated third-party KYC and AML (Anti-Money Laundering) service providers; payment confirmation data from e-wallet and banking partners (GCash, Maya, BPI, BDO, etc.).

3. Purposes of Processing

auronplay processes your personal data for the following purposes:

• Creating, managing, and maintaining your auronplay player account;
• Verifying your identity and age (21+) in compliance with applicable regulations;
• Processing deposits, withdrawals, and other financial transactions via Philippine payment methods including GCash and Maya;
• Complying with Anti-Money Laundering (AMLA) obligations and other applicable Philippine laws and regulations;
• Detecting, investigating, and preventing fraudulent activity, cheating, or other prohibited conduct on the platform;
• Administering bonuses, promotions, and loyalty programmes;
• Providing customer support and responding to player queries;
• Sending transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts);
• Sending promotional communications, where you have given your consent or where we have a legitimate interest to do so;
• Monitoring and improving the auronplay platform's performance, security, and user experience;
• Enforcing our Terms & Conditions and other policies.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), auronplay processes personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil our contract with you — your auronplay account agreement — including account management, payment processing, and game service delivery.
• Legal Obligation: Processing required to comply with Philippine law, including KYC/AML obligations under the Anti-Money Laundering Act (RA 9160, as amended) and PAGCOR regulatory requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, and improving our services, where such interests are not overridden by your data protection rights.
• Consent: Processing of data for direct marketing communications, where you have provided explicit consent. You may withdraw consent at any time by contacting our support team or updating your account preferences.

5. Sharing & Disclosure of Personal Data

auronplay does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purposes:

• Payment Service Providers: GCash, Maya, BPI, BDO, UnionBank, and other payment processors, solely for the purpose of facilitating deposits and withdrawals to and from your auronplay account.
• Identity Verification & KYC Providers: Regulated third-party providers who assist auronplay in verifying player identity and age, and in conducting AML screening.
• Game Providers: Licensed game studios (e.g., Pragmatic Play, PG Soft, Jili Games) may receive limited technical data (e.g., session tokens) necessary to deliver game services; they do not receive your identity or financial data.
• Regulatory Authorities: Philippine government agencies, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies, where disclosure is required by law or a valid legal order.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and technical support providers who process data on our behalf under strict data processing agreements.

All third-party service providers are contractually required to process your personal data only for the stated purposes and in compliance with applicable data protection law.

6. Data Retention

6.1 auronplay retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law.

6.2 In general: account data and transaction records are retained for a minimum of five (5) years following account closure, in accordance with AMLA and PAGCOR record-keeping requirements. Communication records are retained for a minimum of two (2) years. Technical and log data is typically retained for a maximum of twelve (12) months.

6.3 Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

7. Data Security

7.1 auronplay implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to: Transport Layer Security (TLS/SSL) encryption for all data in transit; encryption of sensitive data at rest; access controls and multi-factor authentication for systems containing personal data; regular security audits and vulnerability assessments; and staff training on data protection obligations.

7.2 In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, auronplay will notify the National Privacy Commission and affected data subjects in accordance with the timelines and requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

8. Your Privacy Rights Under Philippine Law

As a data subject under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by auronplay:

• Right to Be Informed: You have the right to be informed of the fact of processing, including the purposes, scope, and manner of use of your personal data.
• Right to Access: You have the right to obtain a copy of the personal data that auronplay holds about you, and information about how it is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you.
• Right to Erasure / Blocking: You have the right to request the deletion or blocking of your personal data where it is no longer necessary for the stated purposes, or where processing is unlawful, subject to applicable retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation where processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive a copy of personal data you have provided to auronplay in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, contact our Data Protection Officer using the details in Section 12. We will respond to your request within the timeframes required under applicable law.

9. Cookies & Tracking Technologies

9.1 auronplay uses cookies and similar tracking technologies (e.g., local storage, session tokens, pixel tags) to operate and improve the platform. Cookies are small text files placed on your device by your browser when you visit auronplay.app.

9.2 We use the following categories of cookies: (a) Strictly necessary cookies, which are essential for the platform to function and cannot be disabled; (b) Functional cookies, which remember your preferences and login state; (c) Analytics cookies, which help us understand how players use the platform so we can improve it; and (d) Marketing cookies, used only where you have provided consent, to deliver relevant promotional content.

9.3 You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the auronplay platform.

10. Minors & Age Verification

10.1 The auronplay platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal data or has registered an account, we will immediately close the account and delete the associated personal data in accordance with applicable law.

10.2 If you believe that a minor has registered on the auronplay platform, please contact our support team immediately.

11. Changes to This Privacy Policy

11.1 auronplay may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via the email address or mobile number on file, and will be published on this page with an updated "Last Updated" date.

11.2 We encourage you to review this Policy periodically. Your continued use of the auronplay platform following the publication of an updated Policy constitutes your acknowledgment of the changes.

12. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by auronplay, please contact our Data Protection Officer (DPO):

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response to your privacy concern.